Refund policy
Ask for a refund within 30 days. Keep the device, and we’ll refund you in full.
We have a 30-day refund policy: you have 30 days after receiving your order to ask for a refund. This covers every Momentum product, including the discounted Momentum Keychain.
You don’t need to send anything back. Keep the device and we’ll refund you.
To ask for a refund, email us at info@buildmomentum.life with your order number.
Original shipping costs are not refunded.
You can always contact us with any question at info@buildmomentum.life.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
We do not issue refunds on gift cards.
Discounted and sale items, including the Momentum Keychain, are covered by this policy.
Exchanges
To exchange a product, ask for a refund as described above and place a new order for the item you want.
European Union 14 day cooling off period
If your order ships to the European Union, you also have the right to cancel your order within 14 days of receiving it, for any reason and without a justification. The same rule applies: keep the device and we’ll refund you.
Refunds
Once your refund request is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at info@buildmomentum.life. If you ask for a refund, we may disable the Momentum app account linked to your order.
Free shipping on orders over $110